Terms of service
Effective Date: 10/23/2026
Welcome to Scallop Shack Farms! By accessing and using our website (www.shopscallopshackfarms.com) and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our services. If you do not agree with any part of these terms, please do not use our website or purchase our products.
1. General Information
Scallop Shack Farms LLC is a provider of wild-caught, frozen seafood products. We strive to ensure the highest quality and freshness for our customers. These Terms of Service govern your use of our website, purchases, and interactions with our services.
2. Product Availability
All products and services offered on the Scallop Shack Farms website are subject to availability. We reserve the right to limit the quantity of products sold and to modify or discontinue any products without notice. All descriptions, images, and prices of products are subject to change at any time without notice.
3. Order Processing & Payment
By placing an order with Scallop Shack Farms, you agree to provide accurate and complete information, including your billing and shipping details. Orders are processed once payment is confirmed. We accept all major credit cards and payment methods available on our website. Sales are subject to state and local taxes, which will be added at checkout.
4. Shipping & Delivery
Scallop Shack Farms ships frozen seafood orders every Wednesday via UPS Next Day Air, using insulated packaging and dry ice.
Orders placed by Tuesday at 12:00 PM Eastern Time are scheduled to ship that Wednesday. Orders placed after the cutoff are scheduled to ship the following Wednesday.
Delivery is typically expected on Thursday, subject to carrier operations, weather conditions, and other unforeseen circumstances.
Shipping rates are calculated at checkout based on the delivery region. Please review our Shipping Policy for additional details.
Delivery Times:
While we strive to ensure timely delivery, Scallop Shack Farms is not responsible for delays caused by shipping carriers or unforeseen circumstances (such as weather). We are not liable for stolen/misplaced shipments once they are marked as delivered. Please contact us immediately if your order has not arrived on the expected date.
5. Returns and Refunds
Due to the perishable nature of our products, all sales are final. If your order arrives damaged or incorrect, please contact us within 24 hours of receiving your shipment at team@scallopshackfarms.com. We will work with you to resolve the issue to the best of our ability, but we are not liable for any damage or loss caused by the carrier once the package has been shipped.
6. Cancellations
Once an order has been shipped, it cannot be canceled. If you wish to cancel your order before it has shipped, please contact us immediately. Cancellations will not be accepted once the order is in transit.
7. Privacy Policy
We respect your privacy and are committed to protecting your personal information. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.
8. Limitation of Liability
To the fullest extent permitted by law, Scallop Shack Farms, its affiliates, and suppliers are not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website or products. We are not responsible for any damages caused by shipping delays, loss of products, or any damages arising from improper handling after delivery.
9. Prohibited Conduct
You agree not to engage in any conduct that could harm the functionality or security of the website or the integrity of our products. This includes, but is not limited to, unlawful activities, misuse of the website, or interference with our servers or networks.
10. Governing Law
These Terms of Service and any separate agreements whereby we provide you products or services shall be governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to its conflict of law principles, except where otherwise required by applicable law.
11. Changes to Terms of Service
Scallop Shack Farms reserves the right to modify or update these Terms of Service at any time. Changes will be effective immediately upon posting on this page. We encourage you to review these terms periodically to stay informed about any updates.
12. Contact Us
If you have any questions regarding these Terms of Service or need assistance, please contact us at:
Email: team@scallopshackfarms.com
Phone: 609-435-5808
Address: 1288 Hornet Road, Unit 4, Rio Grande, NJ 08242